Configuring Ticketing Settings

Before you create tickets or promo codes for your event, it is important to configure the ticketing settings to ensure proper payment processing. 

How can I configure ticketing settings?

Start by clicking on Ticketing on the left sidebar of the Organizer’s Tool.

Then, navigate to the Settings tab. 

Enable ticketing

Before you start configuring the ticketing settings, you first need to enable ticketing for your event. 

To do this, simply click the toggle switch. 

Approve registrations before payment

You can choose whether the participants pay for their tickets immediately as they register, or only after you manually approve their registrations. 

That way the participants will skip the payment step during registration, and will need to wait for you to confirm their registration. You can do this in the Payments tab. 

You will notice that the participants status will be "Waiting for approval". You can quickly approve their registration by clicking on the 3 dots and selecting Mark as approved.

However, if you wish to take a look at their billing details and payment summary, click on the payment to open the Payment info side panel.  Here, you can approve the registration by clicking on the Mark as approved button. 

After you approve their registration, the participant will receive a confirmation email prompting them to finalize the payment.

If you wish to configure that participants pay for their ticket after you manually approve them, click the toggle switch in the Settings tab. 

Currency

In the Currency section, choose the currency that will apply to the price of all tickets from the drop-down menu. 

VAT

In the VAT section, configure the Value-Added Tax (VAT) options for your tickets. Click the toggle switch to enable VAT. 

This will open further VAT configuration options. You can choose between

• Charge VAT to everyone
• EU Reverse Charge (participants from the non-EU countries will be obligated to pay VAT) 
• Eu Reverse Charge (participants from NON-EU countries don’t have to pay VAT)

Then, enter the VAT value in percentages in the VAT field.

If you wish to include VAT in the ticket price during registration, just click the toggle switch. 

Ticket Display Options

Since tickets are connected to participant types and can be used to limit session access, you can choose to display your tickets either in a single list or grouped by participant type for more complex ticketing setups.

Grouping tickets by participant type will show all tickets, but attendees can filter them by participant type. 

Choose the preferred option by clicking on it. Keep in mind that the changes will affect only new registrations. 

Payment Methods

In the Payment Methods section, configure the payment method participants will use to pay for tickets.

Currently you can choose between Stripe and Payment via Invoice. To enable a payment method, click the toggle switch next to the preferred method. 

Payment via Stripe

If you enable payment via Stripe, make sure you connect your Stripe account with the platform. To connect your Stripe account with the platform, first click on Configuration from the left sidebar. 

Then, from the Event Settings section, select Integrations.

This will open the Available integrations page. 

To connect your Stripe account with the b2match platform, click on the Connect button. This will redirect you to Stripe’s website, where you should log in using your Stripe credentials. 

Once logged in, the Stripe dashboard will display the total revenue generated from sold tickets for your event.

It's important to note that Stripe charges fees for each transaction processed. 

For standard European Economic Area cards, including Visa, Maestro, Mastercard, Amex, Apple Pay, Google Pay, and JCB, the fee is 1.5% + €0.25. Premium European Economic Area cards carry a fee of 1.9% + €0.25. 

International card payments incur a fee of 2.5% + €0.25 for UK cards (with an additional 1% if currency conversion is necessary) and 3.25% + €0.25 for international cards (with an extra 1% if currency conversion is required).

Successful card payments through Stripe will be automatically shown on the Payments tab in the b2match platform, with the Payment method indicated as Credit card.

Payment via Invoice

If you enable Payment via Invoice, this will open the Bank Account Details. 

Here, enter your bank account details. The details you include in this field will be included in the preliminary bill PDF document. 

If you wish to allow participants to download the invoice once they complete the payment, simply click the toggle switch next to Allow participants to download the invoice. 

Configure Invoice

In the Configure Invoice section, you can further edit the invoice. 

In the invoice header, include your business logo, name, and contact details. 

Click on the Upload logo button and choose the png, jpg, or jpeg file you wish to include here. 

Click on Edit business information to open the Business details modal. 

Here, type in your Organization’s name, Country, City, ZIP, State, Address, VAT ID, Phone number, Support email and Website URL. After you entered all the details, click on Save.

In the Invoice numbering section you can define the invoice prefix as well as the number used for invoices and credit notes. To configure this, just add the values in Invoice prefix and Next number field. 

In the Invoice footer field, provide help or a legal text that will appear at the bottom of the invoice.

After you configured all ticketing and payment settings, click on Save. 

If you didn't find an answer to your questions, please get in touch with the Support Team here.