Setting Up Support Offices

A key element in hosting a successful event is ensuring that participants receive timely assistance and support throughout the event. Providing this level of service enhances the participant experience and helps resolve any issues or questions that may arise. 

To achieve this, you can designate certain organizers as support offices.

What are support offices?

Support offices are specifically assigned organizers who act as points of contact for participants seeking help or information related to the event. Participants can view the contact details of their assigned support office directly on their dashboard, making it easy for them to get the help they need.

Supporting organizers can be support offices and have responsibilities. If a participant registers and fills at least one criteria, the supporting organizer will get a notification. 

For example, a supporting organizer has Germany as their responsibility and is set up as a supporting office. A participant can be from Austria and select that support office. The supporting organizer will still get the registration notification, even though they are not from Germany. 

How can I set up a support office?

To set up a support office, start by clicking on Organizers in the left sidebar of the Organizer’s tool.

Find the organizer you wish to designate as a support office and click on Edit next to their name. 

In the Support office section, tick the box to assign the support office role to this organizer. 

Once you’re done, click on the Save button to apply the changes. 

If you didn't find an answer to your questions, please get in touch with the Support Team here.